FAQ

A: When you first move in, do a complete inspection of the home. A move-in sheet was provided to you at the time you signed your lease. Fill it out completely, and return it to our office within 14 days or mailed to: PO Box 271 Cape Canaveral, FL 32920. This sheet will be used at the time you move out, to make sure you are not charged for any conditions that were present at the time you moved in. (Be complete, but don't write a book!) If you do not return the move-in sheet within the 14 days, we will assume that the condition of the house was perfect, and any damages present at the time you move out will be considered your responsibility. It is to your advantage to fill out and turn in the move-in sheet on time.

A: Pets are not allowed unless previous permission is given by Property Management. Each property has different circumstances so ask Management if the particular property you are interested in allows pets. This includes keeping a friend's pet at the property temporarily. If we discover a pet at your property, we may serve you with a 30-day notice to move or a additional fee may be added to your monthly rental payment depending on circumstances.

A: All tenants, residents, and guests are expected to conduct themselves in a way that will not offend or disturb neighbors or passersby. Any Activity that causes bothersome noise, traffic, or disturbance of any kind is cause for termination of lease. This includes, but is not limited to loud music, or vulgar or profane language. If music or other sound can be heard outside the perimeter of the premises leased, it is considered to loud.

A: Any person or persons staying for more than 14 days in one year is considered a tenant unless written arrangements are made prior to the beginning of the stay. All guests, whether they are short term or long term guests, must comply with all of the rules and regulations. You are responsible for their actions and behavior. If they break the rules, the consequences are the same as if you broke the rules. Please make sure that your guests' actions do not result in the termination of your lease.

A: All requests for repairs SHOULD be submitted by going to the following website: www.visitppi.net and clicking 'Login" and providing your user ID and password that you were provided upon moving in by Management . You will be contacted regarding your request in a timely manner via email with the status. However, not all requests will be acted upon immediately, depending on the nature of the request. All dangerous conditions and habitability issues will be corrected as quickly as possible. If you have not heard from us within 5 days, please contact our office to check on the status of your request or login and view the status online. If it is an urgent repair you are encouraged to call Management and inform them of the issue.

A: You are responsible for keeping all sinks and toilets open and free-flowing. Please do not allow anyone to throw anything into the plumbing system, or to use it for any purpose other than what it was designed for. You will be responsible for any damage or stoppage after seven days of occupancy, unless it was caused by mechanical failure of the plumbing system or roots in the sewer lines.

A: Locate the breaker box(es). Many houses have two breaker boxes, one inside a closet or in the garage, and the other one on the outside of the house. The interior breaker box contains breakers for individual rooms or areas of the house. The exterior breaker box contains the main circuit breaker for the house, and possibly other breakers for areas within the house. The main circuit breaker is generally located on the exterior of the house near the garage, on the side of the house where the wires from the utility poles come into the house.

A: You are expected to maintain the home and keep it in as good a condition as when you took possession. Repairs required due to normal wear and tear will be made by PPI. You will be charged for repairs caused by misuse or neglect according to the lease agreement you signed. All breakdowns, system failures and structural defects must be reported to PPI. PPI will make any necessary repairs within a reasonable time. You will not be reimbursed for any unauthorized repairs you make or cause to be made. Some examples of maintenance you are expected to do at your own expense are: - Replace light bulbs, damaged screens and windows - Replace or repair cabinet latches, knobs and handles - Relight gas furnace or water heater (call local Utility Company in your area) - Keep flower beds weeded - Cut lawn as needed (unless you opted for Management to handle and paid the necessary monthly fee associated with this service) - Replace batteries in smoke detectors - Vacuum heaters or replace heater filters Some examples of maintenance that PPI will do at no expense to you are: - Repair or replace heater - Repair or replace garbage disposal - Repair or replace water heater - Repair leaks in the roof - Repair or replace electrical fixtures - Repair plumbing which fails from normal use

A: Minor insect problems should be treated with sprays (such as Raid). This would include ants, spiders, and roaches. Additionally, these insects are often attracted to a home because of an available "food" source. This occurs when crumbs, dirty dishes, or trash are allowed to accumulate. If the pest problem is persistent, and cannot be adequately controlled with sprays, call the office or submit a maintenance request online by going to www.visitppi.net and clicking "Login" and provide your user ID and password. Then click "service Requests" tab and follow instructions and we will arrange for an exterminator to treat your home.

A: Locate the smoke detectors in your home. They are generally located on the ceiling or high on the walls, in the hallways leading to the bedrooms. Our maintenance staff checked them shortly before you moved in to make sure they were working. If a smoke detector is not operating properly, contact our office immediately! If the smoke detector begins making a chirping noise, it means that the battery is low. Replace the battery at once. Your rental contract specifies that replacing batteries is the tenant's responsibility. If the smoke detector goes off when there is no fire (i.e. from cooking) DO NOT remove the battery! Smoke detectors must have working batteries in them AT ALL TIMES!! This is for your own protection. Locating these items now may limit danger and damage later. If you cannot locate any of these items in your home, please call our office for further instructions.

A: As part of the lease agreement you signed with PPI they may conduct routine surveys of the condition of both the interior and exterior of the property. You will be notified prior to any interior inspection. If there are any problems discovered, for which you are responsible, you will be notified. If any conditions are noted which are due to normal wear and tear, the repairs will be made at no cost to you. These repairs may be made at the time of the survey, or at a later date if necessary

A: A maintenance emergency is any of the following. - fire - no heat - no electricity to the house - no water to the house - no hot water - no usable toilet in the house - gushing water leak (not just a drip) - unable to secure doors or windows Note: In case of fire, FIRST EVACUATE THE HOUSE, SECOND CALL 911, THIRD CALL PPI MANAGMENT. In case of one of the above emergencies, call the regular office phone number, 24 hours a day OR 321-328-7027. Follow the instructions for emergencies.

A: Urgent maintenance situations, other than those listed above, cannot be repaired outside of office hours. Please do not call the emergency line except for the situations specifically listed above. If you have an urgent, non-emergency situation, you may call in your request for repair on the next business day, but please follow up with a written request also. Examples of urgent maintenance situations are: - Non-functioning appliance - Roof leak - No electricity in one room or area - Backed up sink only (no other plumbing fixtures affected) - No water to one area of the house

A: Walls & ceilings Please keep the walls of the home clean and unmarred. Do not paint or wallpaper the walls without prior written approval of PPI Property Management. If you or your guests smoke inside the house, you will be responsible for all smoke residue and damage. Vinyl floor coverings/hardwood floors With normal household use, vinyl and hardwood floors may be washed with a solution of warm water and soap. Do not use gas, benzine, naphtha, turpentine or waxes containing these solvents. Rubber heel marks can easily be removed with the proper product. You will be responsible for damage done by using improper cleaning materials. You are also responsible for damage to flooring such as broken tiles or torn floor covering. Carpets Routine carpet care requires a thorough vacuuming at least once a week. Heavy traffic areas require more frequent vacuuming to eliminate the course particles that can act as an abrasive on the fiber. Before you moved in, the carpets were professionally cleaned, and they must be professionally cleaned upon vacating. We normally have the carpets professionally cleaned after you move out, and the cost is deducted from your security deposit refund. If you prefer to have them cleaned yourself, you must submit a receipt from a professional carpet cleaner (not a do-it-yourself machine rental) at the time of move-out, or we will have to have them re-cleaned at your expense. Stoves Clean stove, drip pans, under drip pans, oven, oven racks, hood and filter regularly to avoid build-up of grease, dirt, or food. Be careful when cleaning the oven that oven cleaner does not drip onto the cabinets or the floor. Do not use oven cleaner on self-cleaning or continuous cleaning ovens. You will be charged for damage to an appliance caused by improper use or cleaning, or by lack of maintenance. Dishwashers Use at least once a week. Seals may dry and the motor may be damaged by long periods of disuse. Check the bottom of the dishwasher after each use for items that may fall from the racks. Check the perimeter of the door for food items that may have fallen from the counter. Washer/Dryer hookups When you install your washer and dryer, it is a good time to check your hoses and washers to eliminate leaks. If you are going to be absent from the property for an extended period of time, turn off the hot and cold water supply. Check the wall and floor monthly for evidence of a hidden leak. Fireplaces If there is a fireplace in your home, please do not burn pine or any other "sappy" wood. This causes a buildup of residue in the chimney and increases the possibility of fire. The fireplace is not a place to burn cardboard, holiday wrappings, pine needles, Christmas trees, etc.

A: Walls & ceilings Please keep the walls of the home clean and unmarred. Do not paint or wallpaper the walls without prior written approval of PPI Property Management. If you or your guests smoke inside the house, you will be responsible for all smoke residue and damage. Vinyl floor coverings/hardwood floors With normal household use, vinyl and hardwood floors may be washed with a solution of warm water and soap. Do not use gas, benzine, naphtha, turpentine or waxes containing these solvents. Rubber heel marks can easily be removed with the proper product. You will be responsible for damage done by using improper cleaning materials. You are also responsible for damage to flooring such as broken tiles or torn floor covering. Carpets Routine carpet care requires a thorough vacuuming at least once a week. Heavy traffic areas require more frequent vacuuming to eliminate the course particles that can act as an abrasive on the fiber. Before you moved in, the carpets were professionally cleaned, and they must be professionally cleaned upon vacating. We normally have the carpets professionally cleaned after you move out, and the cost is deducted from your security deposit refund. If you prefer to have them cleaned yourself, you must submit a receipt from a professional carpet cleaner (not a do-it-yourself machine rental) at the time of move-out, or we will have to have them re-cleaned at your expense. Stoves Clean stove, drip pans, under drip pans, oven, oven racks, hood and filter regularly to avoid build-up of grease, dirt, or food. Be careful when cleaning the oven that oven cleaner does not drip onto the cabinets or the floor. Do not use oven cleaner on self-cleaning or continuous cleaning ovens. You will be charged for damage to an appliance caused by improper use or cleaning, or by lack of maintenance. Dishwashers Use at least once a week. Seals may dry and the motor may be damaged by long periods of disuse. Check the bottom of the dishwasher after each use for items that may fall from the racks. Check the perimeter of the door for food items that may have fallen from the counter. Washer/Dryer hookups When you install your washer and dryer, it is a good time to check your hoses and washers to eliminate leaks. If you are going to be absent from the property for an extended period of time, turn off the hot and cold water supply. Check the wall and floor monthly for evidence of a hidden leak. Fireplaces If there is a fireplace in your home, please do not burn pine or any other "sappy" wood. This causes a buildup of residue in the chimney and increases the possibility of fire. The fireplace is not a place to burn cardboard, holiday wrappings, pine needles, Christmas trees, etc.

A: The move-out inspection will be conducted by our maintenance staff after you have vacated the premises and turned in the keys. You do not need to be there. Our inspector will make a room-by-room check, including appliances, windows, blinds, etc., as well as checking the exterior of the house and the yards. We will compare the current condition of the house with the move-in sheet you submitted when you first moved in. Any discrepancies will be noted, and the cost of bringing the house back to the condition it was in at your move-in will be deducted from your Performance fee if necessary. You will not be charged for "normal wear and tear." You will, however, be charged for the cost of removing debris, rubbish, and discarded personal belongings which are left on the premises.

A: You are expected to maintain the home and keep it in as good a condition as when you took possession. Repairs required due to normal wear and tear will be made by PPI. You will be charged for repairs caused by misuse or neglect according to the lease agreement you signed. All breakdowns, system failures and structural defects must be reported to PPI. PPI will make any necessary repairs within a reasonable time. You will not be reimbursed for any unauthorized repairs you make or cause to be made. Some examples of maintenance you are expected to do at your own expense are: - Replace light bulbs, damaged screens and windows - Replace or repair cabinet latches, knobs and handles - Relight gas furnace or water heater (call local Utility Company in your area) - Keep flower beds weeded - Cut lawn as needed (unless you opted for Management to handle and paid the necessary monthly fee associated with this service) - Replace batteries in smoke detectors - Vacuum heaters or replace heater filters Some examples of maintenance that PPI will do at no expense to you are: - Repair or replace heater - Repair or replace garbage disposal - Repair or replace water heater - Repair leaks in the roof - Repair or replace electrical fixtures - Repair plumbing which fails from normal use

A: When you first move in, do a complete inspection of the office unit or building space you are leasing. A move-in sheet was provided to you at the time you signed lease. Fill it it completely, and return it to our office within 14 days or mailed to: PO Box 271 Cape Canaveral, FL 32920. This sheet will be used at the time you move out, to make sure you are not charged for any conditions that were present at the time you moved in. (Be complete, but don't write a book!) If you do not return the move-in sheet we will assume the condition of the house and property were perfect, and any damages present at the time you move out will be considered your responsibility. It is to your advantage to fill out and turn the move-in sheet on time.

A: Pets are not allowed unless previous permission is given by Property Management. Generally speaking, Management does not allow pets to be present in commercial property, buildings, or units unless it is a service animal. This includes keeping a friend's pet at the property temporarily. If we discover a pet at your property, we may serve you with a 30-day notice to move or a additional fee may be added to your monthly rental payment depending on circumstances.

A: All vehicles are to be parked in the spaces associated with the specific property you have agreed to in the lease agreement. If street parking is allowed and an option please obey all city parking signs, laws, and regulations. Should you or anyone visiting your establishment be fined it will your responsibility or the party that violated the parking restrictions to pay the fine accordingly. You are not allowed to park on the lawn areas, sidewalks, or other areas that are not paved for parking. All vehicles must be registered, licensed and operable at all times. No repairs to vehicles are allowed on the premises at any time. No oil or fluid changes are allowed on the property. If your vehicle leaks you must place a protective covering or pan under the offending vehicle.

A: All requests for repairs SHOULD be submitted by going to the following website: www.visitppi.net and clicking 'Login" and providing your user ID and password that you were provided upon moving in by Management . Then click on service request tab and click 'create new service request' and then describe issue and submit. You will be contacted regarding your request in a timely manner via email with the status. However, not all requests will be acted upon immediately, depending on the nature of the request. All dangerous conditions and habitability issues will be corrected as quickly as possible. If you have not heard from us within 5 days, please contact our office to check on the status of your request or log in and view the status online. If it is an urgent repair you are encouraged to call Management and inform them of the issue. Please call 321-328-7027 if your repair or issue is of immediate concern and causing harm to you, the house/property, and/or location premises.

A: A maintenance emergency is any of the following. - fire - no heat - no electricity to the house - no water to the house - no hot water - no usable toilet in the house - gushing water leak (not just a drip) - unable to secure doors or windows Note: In case of fire, FIRST EVACUATE THE HOUSE, SECOND CALL 911, THIRD CALL PPI MANAGMENT. In case of one of the above emergencies, call the regular office phone number, 24 hours a day OR 321-328-7027. Follow the instructions for emergencies.

A: Urgent maintenance situations, other than those listed above, cannot be repaired outside of office hours. Please do not call the emergency line except for the situations specifically listed above. If you have an urgent, non-emergency situation, you may call in your request for repair on the next business day, but please follow up with a written request also. Examples of urgent maintenance situations are: - Non-functioning appliance - Roof leak - No electricity in one room or area - Backed up sink only (no other plumbing fixtures affected) - No water to one area of the building

A: The move-out inspection will be conducted by our maintenance staff after you have vacated the premises and turned in the keys. You do not need to be there. Our inspector will make a room-by-room check, including appliances, windows, blinds, etc., as well as checking the exterior of the house and the yards. We will compare the current condition of the house with the move-in sheet you submitted when you first moved in. Any discrepancies will be noted, and the cost of bringing the house back to the condition it was in at your move-in will be deducted from your Performance Fee if necessary. You will not be charged for "normal wear and tear." You will, however, be charged for the cost of removing debris, rubbish, and discarded personal belongings which are left on the premises.

A: You are expected to maintain the unit/building premises and keep it in as good a condition as when you took possession according to the lease agreement you signed. Repairs required due to normal wear and tear will be made by PPI. You will be charged for repairs caused by misuse or neglect according to the lease agreement you signed. All breakdowns, system failures and structural defects must be reported to PPI. PPI will make any necessary repairs within a reasonable time. You will not be reimbursed for any unauthorized repairs you make or cause to be made. Some examples of maintenance you are expected to do at your own expense are: - Replace light bulbs, damaged screens and windows - Replace or repair cabinet latches, knobs and handles - Relight gas furnace or water heater (call local Utility Company in your area) - Keep flower beds weeded - Cut lawn as needed (unless you opted for Management to handle and paid the necessary monthly fee associated with this service) - Replace batteries in smoke detectors - Vacuum heaters or replace heater filters Some examples of maintenance that PPI will do at no expense to you are: - Repair or replace A/C & heater unit (provided this is not an exception to the lease agreement) - Repair or replace water heater - Repair leaks in the roof - Repair or replace electrical fixtures - Repair plumbing which fails from normal use (Please review your lease agreement to unsure these repairs are not your responsibility as some lease's are triple net and you may be responsible for the the above repairs)

A: You are expected to maintain the unit/building premises and keep it in as good a condition as when you took possession according to the lease agreement you signed. Repairs required due to normal wear and tear will be made by PPI. You will be charged for repairs caused by misuse or neglect according to the lease agreement you signed. All breakdowns, system failures and structural defects must be reported to PPI. PPI will make any necessary repairs within a reasonable time. You will not be reimbursed for any unauthorized repairs you make or cause to be made. Some examples of maintenance you are expected to do at your own expense are: - Replace light bulbs, damaged screens and windows - Replace or repair cabinet latches, knobs and handles - Relight gas furnace or water heater (call local Utility Company in your area) - Keep flower beds weeded - Cut lawn as needed (unless you opted for Management to handle and paid the necessary monthly fee associated with this service) - Replace batteries in smoke detectors - Vacuum heaters or replace heater filters Some examples of maintenance that PPI will do at no expense to you are: - Repair or replace A/C & heater unit (provided this is not an exception to the lease agreement) - Repair or replace water heater - Repair leaks in the roof - Repair or replace electrical fixtures - Repair plumbing which fails from normal use (Please review your lease agreement to unsure these repairs are not your responsibility as some lease's are triple net and you may be responsible for the the above repairs)

A: Locate the smoke detectors in your office or building space. They are generally located on the ceiling or high on the walls, in the hallways leading to bathrooms, offices, exits, etc. Our maintenance staff checked them shortly before you moved in to make sure they were working. If a smoke detector is not operating properly, contact our office immediately! If the smoke detector begins making a chirping noise, it means that the battery is low. Replace the battery at once. Your rental contract specifies that replacing batteries is the tenant's responsibility. If the smoke detector goes off when there is no fire (i.e. from cooking) DO NOT remove the battery! Smoke detectors must have working batteries in them AT ALL TIMES!! This is for your own protection. Locating these items now may limit danger and damage later. If you cannot locate any of these items in your home, please call our office for further instructions.